Day/Date/Time of Your Visit

HOST/HOSTESS SERVICE QUALITY

Host/Hostess Name or Description

GREET TIME
1+ Minutes 11-60 Seconds Within 10 Seconds

GREET YOU WITH A PERSONAL GREETING (i.e. "How are you today?")
No Yes

PROJECT A COURTEOUS/FRIENDLY AND HELPFUL ATTITUDE TOWARD YOU AND OTHER GUESTS
No Somewhat Yes

INFORM YOU OF A WAIT AND QUOTE YOU A WAIT TIME
No Yes

THANK YOU AND/OR INVITE YOU BACK AS YOU LEFT THE RESTAURANT
No Yes

SERVER SERVICE QUALITY

Servers Name or Description

SERVER GREET TIME
1+ Minutes 11-60 Seconds Within 10 Seconds

FOOD KNOWLEDGE - ABLE TO EXPLAIN ENTREE INGREDIENTS / HOW FOOD IS PREPARED
No Somewhat Yes

CONSISTENTLY OFFER BEVERAGE REFILLS WHEN GLASS WAS LESS THAN HALF FULL
No Somewhat Yes

INFORM YOU OF FOOD DELAYS IF MEAL PREPARATION WAS TAKING A LONG TIME (MORE THAN 17 MINUTES)
No Yes N/A

CHECK BACK WITH YOU CONSISTENTLY THROUGHOUT YOUR STAY
No Somewhat Yes

CLEAR EMPTY PLATES / GLASSES/ PAPER DURING EACH VISIT TO YOUR TABLE
No Somewhat Yes

ANTICIPATE ALL YOUR DINING NEEDS (OFFER ASSISTANCE BEFORE YOU HAD TO ASK)
No Somewhat Yes

DID SERVER SUGGEST AND DESCRIBE A SPECIFIC DESSERT
No Yes

PROJECT A POSITIVE / UPBEAT AND FRIENDLY ATTITUDE
No Somewhat Yes

DID SERVER ATTEMPT TO ENHANCE YOUR DINING EXPERIENCE (1=NOT AT ALL 10=VERY MUCH)
1 2 3 4 5 6 7 8 9 10

WERE YOU SINCERELY THANKED FOR YOUR PATRONAGE AND/OR INVITED BACK
No Somewhat Yes

PLEASE RATE THE OVERALL SERVICE YOU RECEIVED FROM THIS SERVER / "HOW MEMORABLE WAS IT?"

(1-POOR 10=EXCELLENT)
1 2 3 4 5 6 7 8 9 10

FOOD QUALITY

List Items Ordered

FOOD PRESENTED IN AN ATTRACTIVE / APPETIZING MANNER (1=NO 10= VERY)
1 2 3 4 5 6 7 8 9 10

PORTION SIZES REASONABLE
No Somewhat Yes

FOOD LOOKED AND TASTED FRESH - MADE OF HIGH QUALITY INGREDIENTS
No Somewhat Yes

HOT ITEMS HOT - COLD ITEMS COLD
No Somewhat Yes

VALUE PERCEIVED FOR THE PRICE - "DID YOU GET YOUR MONEY'S WORTH?" (1=POOR VALUE 10= GREAT VALUE)
1 2 3 4 5 6 7 8 9 10

OVERALL, HOW MEMORABLE WAS YOUR MEAL AT JOSEPH'S FAMILY RESTAURANT

(1=NOT MEMORABLE 10=VERY MEMORABLE)
1 2 3 4 5 6 7 8 9 10

OVERALL EXPERIENCE

OVERALL CLEANLINESS OF RESTAURANT (1=NOT CLEAN AT ALL 10=VERY CLEAN)
1 2 3 4 5 6 7 8 9 10

WHICH RESTROOM DID YOU VISIT
Female Male N/A

AMBIANCE - DID YOU LIKE THE OVERALL DECOR OF THE RESTAURANT (1=DID NOT LIKE 10=LIKED VERY MUCH)
1 2 3 4 5 6 7 8 9 10

DID THE MENU OFFER ENOUGH VARIETY AND SELECTION FOR YOUR TASTE (1=POOR VARIETY 10=EXCELLENT VARIETY)
1 2 3 4 5 6 7 8 9 10

SERVICE SPEED - WERE YOU SERVED IN A TIMELY MANNER NO LONG WAITS FOR FOOD AND SERVICE
No Waiting Somewhat of a Wait Yes, Long Waiting for Items

DID THE OVERALL STAFF PROJECT A WARM AND FRIENDLY ATTITUDE TOWARD YOU AND OTHER GUESTS
Not Friendly Somewhat Friendly Friendly Staff

WAS A MANAGER VISIBLE ON THE FLOOR DURING YOUR VISIT / ACTIVELY INVOLVED IN THE RUNNING OF THE RESTAURANT
Not Visible & Active Somewhat Visible & Active Visible & Active

HOW LIKELY IS IT YOU WILL RETURN TO JOSEPH'S FAMILY RESTAURANT IN THE NEXT 3 MONTHS
Will Not Visit Within 3 Months May Return Within 3 Months Definitely Return Within 3 Months